Privacy Policy

1. Who We Are

Trexis Technologies Limited ("we", "our", "us") is a travel technology consultancy registered in England and Wales. We operate the website at trexistech.co.uk.

For any privacy-related queries, please contact us at: hello@trexistech.co.uk

2. What Data We Collect

We may collect the following personal data when you use our website or contact us:

• Name and contact details (email address, phone number)
• Company name and job title
• Details you provide when getting in touch
• Technical data: IP address, browser type, pages visited, and time on site
• Cookie data (see Section 6 below)

3. How We Use Your Data

We use your personal data to:

• Respond to enquiries and provide the services you request
• Manage our business relationship with you
• Improve our website and services
• Comply with legal obligations
• Send relevant communications, only with your consent

Our lawful basis for processing is: contract (to fulfil a service), legitimate interests (business communications), and consent (marketing or analytics cookies).

4. Data Sharing

We do not sell, trade, or rent your personal data. We may share data with:

• Hosting providers (Fasthosts Internet Ltd) who store data on UK/EEA servers
• Professional advisors (legal, accounting) under confidentiality obligations
• Law enforcement or regulatory authorities when required by law

We do not use third-party analytics platforms unless you have given explicit consent via our cookie banner.

5. Data Retention

We retain personal data only for as long as necessary for the purpose it was collected. Enquiry and correspondence data is held for up to 3 years after last contact, unless an ongoing business relationship continues. You may request deletion at any time (see Section 7).

6. Cookies

We use cookies to ensure the website functions correctly and, with your consent, to understand how visitors use the site. Cookie categories:

• Essential — Required for the website to function. These are always active and cannot be disabled.
• Analytics — Help us understand how visitors use the site (e.g. pages visited, time on site). These are only set with your explicit consent.

You can manage your cookie preferences at any time by clearing your browser cookies or adjusting your browser settings.

7. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request that we delete your personal data ("right to be forgotten")
• Restriction — request that we limit how we use your data
• Portability — receive your data in a structured, machine-readable format
• Object — object to processing based on legitimate interests
• Withdraw consent — at any time, where processing is based on consent

To exercise any of these rights, please email hello@trexistech.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We implement appropriate technical and organisational measures to protect your personal data. These include HTTPS encryption, access controls, and regular security reviews. No method of transmission over the internet is completely secure, but we take our data protection obligations seriously.

Our website does not use a database for its public content. The CMS is password-protected with bcrypt hashing and protected by brute-force rate limiting.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be published on this page with a revised "Last updated" date. We encourage you to review this policy periodically.